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UPK Training and Support

AGONA offers UPK development, training, and support. With a sophisticated and centralized web-based platform for content deployment, tracking, and custom reporting, Oracle UPK Professional rapidly produces materials tailored for all phases of the software lifecycle – from test scripts, system process documents, and interactive simulations, to job aids, instructor manuals, presentations, and in-application performance support. Oracle UPK Professional condenses project timelines and reduces overall software implementation and maintenance costs.

Benefits

Results

Increase Productivity

  • Drive higher user effectiveness by disseminating critical process knowledge through multiple learning methods
  • Increase knowledge retention and achieve faster time to competency with conceptual-based assessments
  • Live, in-application support increases user competency, reduces onboarding and help desk support costs

Streamline Upgrade/Implementation and Reduce Costs

  • Maximize alignment of the LOBs and IT through collaboration of current and future state business processes as well as best practices
  • Jumpstart projects using "Getting Started" content as well as pre-built content for Oracle applications
  • Reduce content development time and costs by 40% with single source authoring

Reduce Project Timelines

  • Improve communication, enforce participation, and gain buy-in of best practices
  • Save hundreds of hours with greater visibility into the process and early access to solutions
  • Create paradigm shift by eliminating countless hours writing and reading project assets to recording and hearing

Manage Change and Minimize Risk

  • Embed new system processes in everyday behavior to effectively train new hires or new users
  • Enable user community to embrace change through engagement early on in the project
  • Document key process information
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